1. Agreement
These terms are an agreement between you and ClearCare Platform LLC, a New York limited liability company ("we", "us"), for the Pipfern app and its connected services. Your license to the app itself is governed by Apple's Standard Licensed Application End User License Agreement; these terms add to it and do not replace it. Our App Privacy Policy explains how we handle information.
Agreeing to these terms is not consent to cloud replies, camera access, microphone access or usage statistics. You choose those separately in the app.
Questions: support@pipfern.com or pipfern.com/support.
2. Who can use Pipfern
You must be 18 or older and able to enter this agreement. Pipfern is offered in the United States, in English, on supported iPhones.
3. What Pipfern is, and is not
Pipfern helps you start a task, work through it and come back to it. The companion is an AI character: software, not a person. It is not a therapist, clinician or emergency service. It does not diagnose or treat any condition and does not promise any result.
Pipfern tells you it is an AI when you start, while you work, and again after every three hours with it. If you mention self-harm or danger, Pipfern shows crisis resources such as the 988 Suicide & Crisis Lifeline. It cannot detect every situation, and no person monitors your conversations. If you are in danger, call 911 or call or text 988.
4. AI suggestions
AI suggestions can be wrong, incomplete or unsuitable. Use your own judgment before relying on them. Similar suggestions may be given to other people. We do not claim ownership of what you enter or of the suggestions you receive, and we do not promise that a suggestion is original or free of others' rights.
Cloud replies are optional and send the content described in the App Privacy Policy to Google's Gemini model. Do not send anything you are not allowed to share, such as someone else's private information or confidential work you have no right to disclose.
5. Your content
Your tasks, notes and messages remain yours. You allow us, and the providers we use, to process them only to run the features you choose, as the App Privacy Policy describes. We do not publish your content or use it for advertising.
6. Acceptable use
Do not use Pipfern to break the law, harass anyone, infringe others' rights, spread malware, get around allowances or security checks, or interfere with the service or other users. Nothing here limits rights the law gives you.
7. Your phone, accounts and data
Pipfern keeps your work on your phone. Signing in does not back up or sync your tasks. Use the export in My data if you want a separate copy. Keep your Apple or Google account secure, and tell us if you think someone has accessed your Pipfern account.
8. Free features and Plus
The free app includes the companion, work blocks, presence or manual mode, and your saved work and export. A daily allowance of cloud replies is free when cloud replies are available. Plus adds the benefits shown on the purchase screen before you buy, such as Break it down, the weekly review and a larger cloud allowance. Allowances apply; Plus is not unlimited, and not every request will receive an answer.
Prices, billing periods and any free trial are shown by the App Store before you confirm, and may differ by account. Subscriptions renew automatically and are charged to your Apple account unless you cancel at least 24 hours before the current period or trial ends. Manage or cancel in iPhone Settings › your name › Subscriptions. After you cancel, Plus continues until the end of the period you paid for.
Deleting the app, signing out, deleting your account or deleting your work does not cancel a subscription. Apple handles refunds through reportaproblem.apple.com, under Apple's terms and the law.
Restore Purchases restores Plus for purchases made with your Apple account. If it does not work, email us before buying again.
Promotional codes are subject to the offer shown when you redeem them. A code does not include a physical product unless that offer says so.
9. Changes, interruptions and ending
We may change, improve or stop features. If we materially reduce what a paid plan includes, we will tell you in advance and honor your rights under Apple's terms and the law.
The service can be interrupted by network problems, provider outages, device limits or security measures. We will tell you honestly what is unavailable.
We may limit or suspend connected features where reasonably necessary to address unlawful use, fraud, a serious breach of these terms or a security risk. Where appropriate we will tell you why and how to contact us. Suspension does not cancel your Apple subscription.
You can stop using Pipfern at any time and delete your data as the App Privacy Policy describes.
10. Warranties and liability
To the extent the law allows, Pipfern and its connected services are provided "as is" and "as available", without warranties beyond those the law requires.
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost data you could have exported. Our total liability for any claim about Pipfern is limited to the greater of the amount you paid us for Plus in the 12 months before the claim, or US$50.
These limits do not apply where the law forbids them, including for fraud, gross negligence, willful misconduct or personal injury, and they do not reduce any consumer rights you have that cannot be waived.
11. Law and disputes
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. If the law of the state where you live gives you protections that cannot be waived, those protections still apply. Before starting a claim, please email support@pipfern.com so we can try to resolve it. You may bring a claim in any court that has jurisdiction, including small claims court. These terms do not require arbitration or waive class actions.
If any part of these terms cannot be enforced, the rest still applies. Failing to enforce a term is not a waiver of it.
12. Changes to these terms
We will post changes with a new effective date and tell you in the app about material changes. A change does not take away rights you have already gained.
ClearCare Platform LLC · support@pipfern.com · pipfern.com/support