What this notice covers
This notice covers the Pipfern website and our support correspondence. It does not describe the forthcoming Pipfern app or its cloud features. Separate app privacy information will be available before the app launches.
This website has no accounts, contact forms, mailing-list signup or checkout. You do not need to provide a name or email address to browse it.
When you browse
Vercel hosts this website. Delivering pages and protecting the service involves processing technical request information, such as an IP address, browser information and details of the page requested. Technical and security records may be handled by Vercel as part of providing hosting.
We have not added analytics or advertising tools to this website. Our website code does not set cookies or use your browser's local storage. The hosting service can still process requests and use browser security checks to deliver and protect the site.
The sample companion interaction
The website's interactive example uses prepared sample text and does not ask you to enter your own task or message. Its state stays in the open page's memory and is discarded when you reload or close it. The example does not send your interactions to the Pipfern app or an AI service.
When you email us
If you contact support@pipfern.com, we receive your email address, the message and attachments you choose to send, and normal email information such as the date and subject. Namecheap Private Email provides our support mailbox.
We use this information to respond, investigate the issue you raise, manage related correspondence and protect our services. Please avoid sending passwords, payment-card details, sensitive personal information or private task notes.
Service providers and other disclosures
Our hosting and email providers process information needed to deliver their services. Their own notices and service terms also explain how they handle information. We may disclose relevant information when required by law or when reasonably necessary to address fraud, security incidents or protect legal rights.
We do not use information from this website or support messages for targeted advertising.
How long information is kept
We keep support correspondence for as long as needed to handle the request, maintain relevant follow-up records and meet applicable security or legal requirements. Hosting and email providers may also retain operational records under their service arrangements.
You can ask us to delete support correspondence. We will review the request and explain any information we need to retain. This notice does not promise immediate deletion from every provider system or a fixed automatic deletion deadline.
Your choices and requests
Email support@pipfern.com to ask about information you have shared with us, request a correction or deletion, or raise a privacy concern. Depending on where you live, additional rights may apply; we will consider requests under applicable requirements.
We may need enough information to confirm that a request relates to you. Do not send identity documents or passwords unless we have explained a specific need and an appropriate way to provide the information.
Updates and contact
If this website's information practices change, we will update this notice and its effective date. Pipfern is operated by ClearCare Platform LLC. Contact support@pipfern.com with questions about this notice.